Privacy Policy

Last updated: July 9, 2026

1. Information We Collect

Account information: Name, email, phone, company name, MC/DOT numbers.

Usage data: Loads viewed, dispatch requests, bids placed, plans accepted, features used, source/provider activity, and audit logs.

Location data: Current location (carriers who opt in) for load chain matching.

Documents: Insurance certificates, W-9s, BOLs, PODs, rate confirmations, invoices, and other uploaded documents.

Financial data: Payment information is processed by Stripe. We do not store credit card numbers.

2. How We Use Your Information

• Provide and improve our services
• Match loads with carriers using automated ranking and rules-based signals
• Generate personalized Money Plans, lane comparisons, and source-based rate guidance
• Process payments and financial transactions
• Send notifications about loads, dispatch requests, bids, shipment status, documents, and account activity
• Detect fraud and ensure platform safety
• Aggregate anonymized data for market intelligence

3. Automated Processing

We use rules-based and automated systems to analyze load data, carrier preferences, and workflow status. This processing is used to rank opportunities and generate decision-support signals. You can opt out of personalized recommendation features in your account settings where available.

4. Data Sharing

We share your information with:

• Other users: Limited profile information is visible to facilitate freight connections. Contact information is only revealed through the contact unlock feature.
• Service providers: Stripe (payments), Supabase (infrastructure), Brevo (transactional email), Telnyx (SMS), Direct Freight (approved load-board provider access), optional ELD/telematics providers you authorize such as Motive, Samsara, or Geotab, and hosting/analytics vendors needed to operate the platform.
• Freight counterparties: When you request dispatch support, we may share the information needed to contact brokers, shippers, carriers, dispatchers, and other freight counterparties for that specific workflow.
• Legal compliance: When required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active. Load and transaction history is retained for 7 years for compliance purposes. You may request deletion of your account and personal data.

6. Security

We use industry-standard security measures including encryption in transit (TLS), encrypted storage, and role-based access controls. However, no system is 100% secure.

7. Your Rights

You have the right to: access your data; correct inaccuracies; delete your account; opt out of marketing emails; and restrict certain data processing. Contact support@loadladder.com to exercise these rights.

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand platform usage. You can disable non-essential cookies in your browser settings.

9. Children

LoadLadder is not intended for users under 18. We do not knowingly collect information from minors.

10. Changes

We may update this policy at any time. We will notify you of material changes via email or platform notification.

11. Contact

For privacy inquiries: support@loadladder.com. For SMS support, visit /sms-opt-in or reply HELP to a LoadLadder text message.