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Enterprise-Grade Security

Your data is
our responsibility.

We protect your freight data, financial information, and business intelligence with industry-leading security practices.

SOC 2

Type II Compliant Providers

PCI DSS

Level 1 via Stripe

GDPR

Compliant

ISO 27001

Aspirational

Data Encryption

AES-256 encryption for all data at rest
TLS 1.3 for all data in transit
End-to-end encryption for sensitive documents
Encrypted database backups with point-in-time recovery

Access Controls

Role-based access control (RBAC) across all resources
Multi-factor authentication (MFA) available for all accounts
Session management with automatic timeout
API key rotation and scoped permissions

Infrastructure

Hosted on Vercel (SOC 2 Type II compliant)
Database on Supabase (SOC 2 Type II compliant)
DDoS protection and rate limiting
Automated security patches and updates
Geo-redundant backups across multiple regions

Payment Security

All payments processed by Stripe (PCI DSS Level 1)
No credit card numbers stored on our servers
Tokenized payment methods
Fraud detection and prevention

Data Retention

Active account data retained while account is open
Transaction history retained for 7 years (regulatory compliance)
Deleted account data purged within 30 days
Right to erasure honored per GDPR / CCPA

Vulnerability Disclosure

Responsible disclosure program for security researchers
Report vulnerabilities to security@loadladder.com
Acknowledgment within 24 hours
No legal action against good-faith researchers

Penetration Testing

Regular third-party penetration testing
Automated vulnerability scanning
Dependency audit and update pipeline
Security review for all code changes

Need more details?

Request our security whitepaper for a comprehensive overview of our security architecture, compliance certifications, and data handling practices.

Request Security Whitepaper

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